COMMON QUESTIONS FOR CARTOON ORDERS
What type of photo do I need to send?
You may also attach a ZIP file with multiple photos for reference. The “upload image” button can be found on the order form. If there’s an issue with your file, we will inform you immediately.
I don’t have Paypal & credit card, do you accept other modes of payment?
When will I receive my cartoon order?
Can I have my order within 24 hours?
Can I order a cartoon/caricature in a frame?
If you would like to buy in bulk, please contact us for a special discount and to expedite delivery.
I’m also a cartoonist, how can I join your team?
COMMON QUESTIONS FOR SHOP ORDERS
Can I customize the design of the apparel?
When will my order arrive?
USA: 3-5 business days
Canada: 5-10 business days
World: 10-24 business days
Your order will be sent out on average within 3 days of ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees or local duties/taxes.
If you want to fast-track delivery or order in bulk, message us before you purchase. We will provide cost-effective options for you and give special discounts for large quantities.
What if my item doesn’t arrive?
In case a shipping accident happens and you didn’t receive your order after the days specified above, be sure to let us know!
But first, check your shipping confirmation and check that you had entered the correct address.
If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at firstname.lastname@example.org noting your order number. We will track your item/s and see what can be done.
What if I receive a damaged or wrong product?
The last thing we want is for you to be stuck with a damaged item. If it arrives with damage, please get in touch with us the moment you receive it.
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. It’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us and we’ll let you know what your next steps are. Learn more about our Returns and Refund Policy here.