FAQ

COMMON QUESTIONS FOR CARTOON ORDERS

What type of photo do I need to send?

Preferably a portrait, but a full body image will do as long as your face can be seen clearly. Please send us a raw-camera JPG file (medium to high resolution) or not smaller than 1500pixels width. Photos must have a proper lighting. Please don’t send us a facebook profile thumbnail size as it’s really small and blurry.
You may also attach a ZIP file with multiple photos for reference. The “upload image” button can be found on the order form. If there’s an issue with your file, we will inform you immediately.

I don’t have Paypal & credit card, do you accept other modes of payment?

Please contact us or call +673-8869358 if you’d like to pay by cash/cheque (person-to-person) or through Cash Deposit Machine (CDM), wire transfer (bank-to-bank). Please note that you’ll be responsible for any bank charges.

When will I receive my cartoon order?

Normal orders are processed within 4-5 days.  If our artists are not busy, the fastest is 2 days.

Can I have my order within 24 hours?

Sorry, we do not accept rush orders.  We would like to offer high-quality artwork and at the same time give work-life-balance to our artists.

Can I order a cartoon/caricature in a frame?

Yes. We can even print it on a bag, shirts and other kinds of stuff. Check out our NEW SHOP. We sell original products and collector’s items. Our shop platform also allows you to upload your own image and adjust accordingly.

If you would like to buy in bulk, please contact us for a special discount and to expedite delivery.

I’m also a cartoonist, how can I join your team?

We invite you to send us your portfolio. We are always looking for someone with a different style of drawing. If you can turn people into minecraft, lego, anime or editorial cartoon style, please come on board. Click HERE

VISIT OUR SHOP

COMMON QUESTIONS FOR SHOP ORDERS

Can I customize the design of the apparel?

Absolutely! Our original products are fully customizable. You can either upload your own image or we can do it for you. Simply send us your image and we will see if it can be reproduced and printed in a high resolution. If you want a personalized cartoon, caricature or any drawing, you’re at the right place. If you can’t find the artwork that you like from our artists’ samples, send us a message and we will make things happen.

When will my order arrive?

Below is the estimated shipping delivery times:

USA: 3-5 business days
Canada: 5-10 business days
World: 10-24 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees or local duties/taxes.

If you want to fast-track delivery or order in bulk, message us before you purchase. We will provide cost-effective options for you and give special discounts for large quantities.

What if my item doesn’t arrive?

We take care of our customers and reputation. We guarantee that your order will reach you.
In case a shipping accident happens and you didn’t receive your order after the days specified above, be sure to let us know!

But first, check your shipping confirmation and check that you had entered the correct address.
If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at order@cartoonous.com noting your order number. We will track your item/s and see what can be done.

What if I receive a damaged or wrong product?

We haven’t received any report on damaged or wrong items so far. But just in case, below is our assurance to you.

Damaged items:
The last thing we want is for you to be stuck with a damaged item. If it arrives with damage, please get in touch with us the moment you receive it.

Wrong size:
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. It’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.

If you’d like a different size, get in touch with us and we’ll let you know what your next steps are. Learn more about our Returns and Refund Policy here.